Effective Date: February 24, 2026
This Privacy Policy applies to the platform TopSend, which operates as a sub-brand of Maknak L.L.C-FZ, a company registered in Meydan Free Zone, Dubai, United Arab Emirates.
Maknak L.L.C-FZ acts as the legal entity responsible for processing user data in accordance with this Privacy Policy.
By using our services, you agree to the terms outlined in this policy.
Payments are processed securely through authorized third-party payment providers, including Stripe.
We do not store full credit card details on our servers. Payment data is handled directly by the payment processor.
With your explicit permission, TopSend may access your device contacts (including names and phone numbers) to help you identify recipients for sending services such as mobile top-ups.
If you grant access, your contacts may be securely uploaded to our servers for the sole purpose of identifying which of your contacts can receive services through our platform.
We do not access, upload, or process your contacts without your prior consent.
We process user data for the following purposes:
We do not sell personal data to third parties.
Information may be shared with:
Data sharing is limited to what is necessary to provide services or comply with legal obligations.
We do not sell, rent, or share your contacts with third parties for marketing purposes.
Contacts data is used strictly for internal matching purposes and service functionality.
Due to the international nature of our services, data may be processed in:
We implement appropriate safeguards for international data transfers.
Transaction and account data may be retained for up to five (5) years to comply with financial regulations, tax requirements, AML obligations, and dispute resolution needs.
After the retention period, data will be securely deleted or anonymized.
We implement appropriate technical and organizational measures, including:
However, no online system can guarantee absolute security.
Subject to applicable laws, users may request:
Requests can be submitted through the contact details below.
TopSend and Maknak L.L.C-FZ comply with international sanctions regulations and Anti-Money Laundering (AML) requirements.
We reserve the right to conduct identity verification (KYC) and to refuse, suspend, or cancel transactions that violate applicable regulations.
Our website may use cookies to improve functionality, analyze usage, and enhance user experience.
Users may manage cookie preferences through their browser settings.
We reserve the right to update this Privacy Policy at any time. Continued use of our services constitutes acceptance of the updated version.
TopSend respects your privacy and only accesses your contacts with your explicit consent.
Before accessing your contacts, we clearly inform you within the app about:
If you agree, your contacts may be securely transmitted to our servers to identify which of your contacts are eligible to receive services through TopSend.
You can:
We do not use your contacts for any purpose other than providing the intended service.